Refund policy

Return, Refund & Warranty Policy

At Voltkart, we sell industrial and automation electrical components: power supplies, controllers, sensors, contactors, relays and related equipment. Because of the nature of these products, we follow a strict return policy designed to protect both our customers and the integrity of the equipment we sell. Genuine faults are covered by the manufacturer's warranty, as explained below.

Why We Restrict Returns and Exchanges

Electrical components can be permanently damaged by a single incorrect connection, incorrect voltage or improper installation, often within seconds and in a way that is not visible from the outside. Because we cannot verify how a product was installed, handled or wired once it leaves our facility, we do not accept returns or exchanges for change of mind or incompatibility discovered after installation. A product that does not work is handled through the manufacturer's warranty (see Manufacturer Warranty), not as a return.

When We Accept a Return

We will accept a return and provide a replacement or refund only if:

  • We shipped the wrong product: the item you received does not match the item you ordered (wrong model, wrong specification or wrong SKU), or
  • The product was damaged or missing in transit (see Damaged or Missing in Transit).

How to Request a Return for a Wrong Item

  1. Email us at sales@voltkart.in or WhatsApp 8800754881 within 7 days of receiving your order.
  2. Include your order number, the product you ordered and the product you actually received.
  3. Attach clear photos of the product label/model number and the packaging as received.

Requests received more than 7 days after delivery cannot be accepted, as we are unable to verify the condition or handling of the product beyond this window.

Damaged or Missing in Transit

If your package arrives visibly damaged or an item is missing, tell us within 48 hours of delivery and send:

  • A continuous, unedited unboxing video that starts with the sealed package and clearly shows the shipping label
  • Photos of the outer box and the product

Transit claims without an unboxing video cannot be accepted. A product that looks fine but does not work after installation is handled as a warranty claim, as described below.

What Happens After We Approve a Return

Once we confirm the wrong item was shipped or the product was damaged in transit, we will arrange for the item to be picked up (or ask you to ship it back, as applicable) and will send the correct product or issue a full refund, at your preference. The returned item must be unused, in its original packaging, with all accessories and documentation included.

Returns Are Not Accepted For

  • Products that have been installed, wired or powered on (faults go through warranty instead)
  • Products damaged due to incorrect wiring, incorrect voltage or misuse
  • Change of mind after purchase
  • Products ordered correctly by the customer but found unsuitable after installation
  • Wrong-item claims made more than 7 days after delivery, or transit claims made more than 48 hours after delivery

Manufacturer Warranty

Every product sold by Voltkart is genuine. Products from most brands carry the manufacturer's warranty of 1 year from the invoice date, and warranty claims are handled through Voltkart with the manufacturer.

Some brands, including Autonics, Omron, Alion, I-Tech, Trinity Touch, Voltkart-branded items and other imported products, are sold without a manufacturer warranty. These can only be returned if we shipped the wrong item or the product was damaged in transit. Products that carry the 1-year warranty say so on the product page.

What the warranty covers

Manufacturing defects in material or workmanship, under normal use, when the product was installed as per the manufacturer's datasheet.

What the warranty does not cover

  • Burnt products, or a burnt or damaged circuit board or components
  • Damage from wrong wiring, wrong input voltage, short circuit, overload, voltage surges or lightning
  • Physical damage, moisture or water ingress
  • Products that have been opened, repaired or modified, or whose warranty sticker or serial number is removed or tampered with
  • Normal wear, or use outside the rated specifications

How to make a warranty claim

  1. Email or WhatsApp us with your order number, the product's serial number and a short description of the fault.
  2. We will tell you where to send the product. Shipping to us is paid by you.
  3. The product is inspected by the manufacturer or its authorised service centre. This usually takes 7–15 working days.
  4. If the manufacturer confirms a manufacturing defect, the product is repaired or replaced free of charge and we ship it back to you at our cost.
  5. If the inspection finds damage that is not covered (for example burnt components or wiring damage), the product is returned to you at your cost. If the manufacturer offers a paid repair, we will share the quote.

The manufacturer's inspection decision is final.

Contact Us

For a wrong item, transit damage or a warranty claim, contact us at sales@voltkart.in or WhatsApp/call 8800754881 (Mon–Sat, 12:30 pm – 7:00 pm). The sooner we hear from you, the faster we can resolve it.