Refund policy

Return & Refund Policy

At voltkart, we sell industrial and automation electrical components — power supplies, controllers, sensors, contactors, relays, and related equipment. Because of the nature of these products, we follow a strict return policy designed to protect both our customers and the integrity of the equipment we sell.

Why We Restrict Returns and Exchanges

Electrical components can be permanently damaged by a single incorrect connection, incorrect voltage, or improper installation — often within seconds, and in a way that is not visible from the outside. Because we cannot verify how a product was installed, handled, or wired once it leaves our facility, we are unable to accept returns or exchanges for reasons such as change of mind, incompatibility discovered after installation, or suspected malfunction, except as described below.

When We Do Accept a Return

We will accept a return and provide a replacement or refund only if we shipped the wrong product — meaning the item you received does not match the item you ordered (wrong model, wrong specification, or wrong SKU).

How to Request a Return for a Wrong Item

  1. Email us at voltkart@gmail.com within 7 days of receiving your order.
  2. Include your order number, the product you ordered, and the product you actually received.
  3. Attach clear photos of the product label/model number and the packaging as received.

Requests received after 7 days from the date of delivery cannot be accepted, as we are unable to verify the condition or handling of the product beyond this window.

What Happens After We Approve a Return

Once we confirm the wrong item was shipped, we will arrange for the incorrect item to be picked up (or ask you to ship it back, as applicable) and will send the correct product or issue a full refund, at your preference. The returned item must be unused, in its original packaging, with all accessories and documentation included.

What Is Not Covered

  • Products that have been installed, wired, or powered on
  • Products damaged due to incorrect wiring, incorrect voltage, or misuse
  • Change of mind after purchase
  • Claims made more than 7 days after delivery
  • Products ordered correctly by the customer but found unsuitable after installation

Contact Us

If you believe you received the wrong product, contact us immediately at voltkart@gmail.com or 8800754881 — the sooner we hear from you within the 7-day window, the faster we can resolve it.